Case Manager

Post date: 

October 22, 2020

We are seeking a qualified Case Manager with a strong commitment to social services and working with older adults. Case Management services help older persons with functional impairments gain access to appropriate services, benefits and entitlements needed to age safely at home and maintain their quality of life. Case Managers do so by developing trusting relationships with the clients and their caregivers and engaging them in a collaborative process of problem solving.

The Case Manager has responsibility for managing a caseload of 70+ clients, and will provide case management support for these clients consistent with the goals of being professional, timely, culturally aware and sensitive, and engaging the clients in achieving maximum potential as defined by their abilities. This position is based out of our location at 119-45 Union Turnpike, Queens, NY., but due to COVID-19 and until further notice the case management tasks are being performed remotely and candidates must be able to work independently.


Primary Responsibilities:

  • Screen new potential case management clients through the intake process. Assess clients’ presenting issues, such as personal and family adjustments, finances, physical and mental impairment. Provide clients with accurate and appropriate information on services, benefits, and entitlements.
  • Conduct in-home client assessments and re-assessments in order to determine eligibility for and continuation of service(s). (Currently telephone client Assessments/Reassessments due to the pandemic).
  • Identify and work with client’s informal supports to offer assistance and encourage ongoing efforts.
  • Develop care plans consistent with client needs that reflect culturally sensitive options that make efficient use of community resources.
  • Serve as a liaison with external services and organizations; arrange for provision of services, advocate, and intervene with other agencies on behalf of the clients.
  • Compile and maintain complete and accurate case records.
  • Collaborate with colleagues, develop a working knowledge of all QCH services, and make cross-department referrals for clients and their families as needed.
  • Assist and support clients with the need of utilization of Supplemental Services Funds (identify the need, collaborate in the process of purchasing and delivery of the items).
  • Help with outreach efforts when necessary.
  • Participate in DFTA and other in-house or external trainings to ensure the completion of 16 hours of yearly training either by DFTA or approved by DFTA.
  • Participate in Staff Development activities and in QCH’s annual Staff Development Day and attend regular staff meetings.
  • Complete annual evaluation and actively participate in regular supervision.
  • Work as a collaborative and effective member of the case management and QCH staff team.
  • Other duties as assigned.



  • MSW degree or related Master’s level degree (e.g. social services, public administration, nursing or public health required.
  • Cultural Competency; knowledgeable about and sensitive to the diverse needs, preferences, and characteristics of older persons in the program’s catchment areas.
  • Knowledgeable about communication needs of persons with visual and/or hearing impairments.
  • Bilingual English and Mandarin- highly preferred, but not mandatory.
  • High energy level, comfortable and able to multi-task.
  • Ability to use various computer applications, software, etc. Knowledge of the Senior Tracking, Analysis and Reporting System (STARS) database is a plus.
  • Must be able to handle sensitive and confidential situations and information professionally.
  • High attention to detail in order to gather and summarize data for reports.
  • Ability to think critically to find solutions to challenging situation related to the client. Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
  • Excellent interpersonal and communication skills, strong customer-service orientation, approachable and able to earn trust and credibility. Ability to exercise poise, tact, and diplomacy.
  • Proven track record of excellent follow-through on assignments.


Additional Details:

Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package.  The benefits package includes medical/dental/vision offerings, life insurance, flexible spending accounts, and a 403b plan. We value health and wellness too and as such staff can earn up to 27 annual leave days (17 in your first year), 12 sick days, and enjoy most federal holidays. Staff can also take advantage of an array of professional development opportunities.

Status: Full-Time, Non-Exempt

Salary: Commensurate with experience

Schedule: 35 hours per week, Monday- Friday


Application Method:

We are a passion-led, mission-driven organization – one that looks to continually enrich the lives of our diverse member community. If you would like to join our team, please forward your cover letter, including salary requirement and resume with subject line “Case Manager” at

Resumes submitted without a formal cover letter will not be considered.

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Drug-Free Workplace.

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