Post date: 

July 29, 2020

We are seeking a Family Support Specialist under its contract with NYC Department of Youth and Community Development’s Comprehensive Services for Immigrant Families. The program’s purpose is to ensure that immigrant households gain access to relevant services that will help them prosper and become self-sufficient. Each enrolled family will build self-advocacy skills and gain the knowledge to enable them to address specific challenges and navigate key systems that impact their lives (for example, the education, healthcare, housing, benefits, tax, workplace, and legal and immigration systems).


Primary Responsibilities:

  • Intensive case management support and service coordination will be provided to an annual minimum of 60 households. Case management will seek to address all relevant issues including (but not limited to): housing, immigration status, employment, childcare, education, parenting, elder care, college/post-secondary planning, and health/nutrition/food access.
  • In collaboration with Queens Community House programs and Community Partners, provide monthly “know your rights’ workshops, webinars, and convenings on topics and themes relevant to household needs and interests.
  • Introduce households to the range of Queens Community House’s existing programs/services, and offerings including: youth employment, teen center, food pantry, college/career advisement, adult literacy, food stamp enrollment, after school, senior centers and family daycare services.
  • Provide coordinated-events that build household connection to the Queens Community House and facilitate volunteerism such family and community events, Queens Power, community pot-lucks, town halls.
  • Develop relationships with community partners who provide mental health, special needs, and other support services for families.
  • Track and document all inputs, outputs, milestones and outcomes related to program in accordance with contract and QCH and supervisor’s requirements.
  • Plan and implement outreach to target communities, including social media platforms.



  • B.A. or Masters degree in social work, and at least two years experience with case work.
  • Strong cultural competency, Interest in and familiarity with the Latino community and issues affecting immigrant Latinos. Fluency in the Spanish language.
  • Commitment to service as a personal value.
  • Excellent bilingual English/Spanish written and oral communication skills.
  • Can maintain a professional demeanor and attitude with all stakeholders.
  • Will participate in and actively contribute to cross-department meetings to support agency
  • wide assessment, planning, and interventions in support of our families and neighbors.
  • Possesses good judgment and strong assessment skills.
  • Can work independently and remotely while maintaining appropriate communication with supervisor.
  • Familiarity and comfort with variety of data collection platforms.
  • Familiarity with online webinar and e-meeting platforms (Zoom) a plus.
  • Strong competency in MS Word and Excel, and social media platforms.


Additional Details:

Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package. The benefits package includes medical/dental/vision offerings, life insurance, flexible spending accounts, and a 403b plan. We value health and wellness too and as such staff can earn up to 27 annual leave days (17 in your first year), 12 sick days, and enjoy most federal holidays. Staff can also take advantage of an array of professional development opportunities.

Status: Full-Time, Non-Exempt

Salary: $42K - $54k per annum; commensurate with education and experience Schedule: 35 hours per week


Application Method:

We are a passion-led, mission-driven organization – one that looks to continually enrich the lives of our diverse member community. If you would like to join our team, please submit your cover letter and resume, with the subject line “Family Support Specialist, Comprehensive Immigrant Families” to Mary Abbate, LMSW at

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Drug-Free Workplace.

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Queens Community House provides individuals and families with the tools to enrich their lives and build healthy, inclusive communities.