Post date: 

July 17, 2020

We are seeking a Family Worker to support the Queens Childcare Network. The Family Worker will partner with families of children enrolled with our network in supporting the child’s development potential. Each enrolled family will access support, guidance, information and build skills to enable them to address specific challenges and navigate key systems that impact their lives and their child’s life (for example, the education, healthcare, housing, benefits, tax, workplace, and legal and immigration systems). The Family Worker’s primary role is to sustain effective relationships with the families and affiliated providers to support the needs of all children enrolled in DOE family child care programs.

Primary Responsibilities:

  • Support the enrollment process of families including recruitment, registration, intake, family assessment, and ongoing support to families.
  • Work with families and affiliated providers to create individualized family plans in the provision of family and social support services.
  • Provide ongoing services to families needing additional support services (special education, mental health services, housing support, etc.)
  • Support families of children with special needs by attending case conferences and follow-up meetings.
  • Connect parents/caregivers to appropriate resources and make necessary referrals to community partners.
  • Develop relationships with community partners who provide mental health, special needs, and other support services for all affiliated providers and families.
  • Collaboratively create and update a Community Partner Resource Guide for all providers and families.
  • Coordinate monthly family engagement workshops, special events, and other activities with the FCC Network team to encourage and maintain family participation.
  • Document all family engagement conversations and sessions in a timely manner and align with NYC DOE’s Early Childhood Framework for Quality (EFQ).
  • Carry a portfolio of approximately 85 families annually.
  • Participate in regular staff meetings to connect about individual providers, families, and coordinate all services.
  • Participate in Network staff professional learning sessions delivered by the Department of Education.
  • Assist in ongoing outreach, enrollment, and all other administrative tasks supporting all FCC affiliated providers.
  • Support Sr. Family Worker and FCC Network Director in updating family information in the Network database.
  • Other tasks assigned by FCC Network Director.


  • Associate Degree or Child Development Associate credential (required)
  • Willingness to travel within FCC Network catchment area.
  • Time management skills are essential.
  • Ability to multitask.
  • Must be a team player.
  •  Appreciation for the unique needs of all providers and families.
  •  Experience working with families with young children (required)
  •  Experience working in family child care and/or with infants and toddlers (preferred)
  • Fluency in languages, such as Spanish, Bengali, Mandarin, Uzbek, Haitian Creole, in addition to English, is useful.

Additional Details:

Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package.  The benefits package includes medical/dental/vision offerings, life insurance, flexible spending accounts, and a 403b plan. We value health and wellness too and as such staff can earn up to 27 annual leave days (17 in your first year), 12 sick days, and enjoy most federal holidays. Staff can also take advantage of an array of professional development opportunities.

Status: Full-Time, Non-Exempt

Salary: $35,000 - $40,000 per annum; commensurate with experience.

Schedule: 35 hours per week, M-F; flexibility required due to some evenings and weekend events.

Application Method:

We are a passion-led, mission-driven organization – one that looks to continually enrich the lives of our diverse member community. If you would like to join our team, please forward your cover letter, including salary requirement and resume with subject line “Education Director Queens Childcare Network” to Mary Abbate at

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
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