Post date: 

March 11, 2020

Queens Community House (QCH) seeks a Talent and Development Manager to serve in an essential operational role in our Human Resources Department. Under the guidance of the Director of Human Resources, the Talent and Development Manager is responsible for developing and driving the talent management and professional and leadership development strategies, tools, and processes to meet the current and future strategic objectives at QCH. These areas include talent acquisition, performance management, training and development and succession planning.

Primary Responsibilities:

Talent Acquisition

  • Manages full cycle recruitment using ADP including but not limited to reviewing job descriptions, posting, sourcing, prescreening, working with program management on interview schedules, and onboarding.
  • Partners with program management on the strategies for sourcing, interviewing, selecting qualified individuals for all vacant positions, and proper onboarding techniques.
  • Develops and manages recruitment marketing strategy for the organization including strategic networking to source highly qualified candidates.
  • Oversees and facilitates New Hire Orientation sessions.

Performance Management

  • Oversees the annual performance appraisal process that focuses employee’s efforts on the achievement of goals and objectives.
  • Evaluates the institution’s current competencies to ensure alignment for future needs.
  • Provides coaching and support to managers in the creation of employee development plans.
  • Manages the performance management system (ADP) including current position descriptions and tools to evaluate performance.

Training and Development

  • Designs, develops, and implements the Leadership Training Series that addresses the knowledge, skill and capability needs of managers and leaders.
  • Develop and manage an annual agency-wide staff development day (QCH Day) to develop staff connectedness, knowledge on agency-wide resources, mission/vision, and other needed topic areas.
  • Assists in the development of training programs that address specific department needs.
  • Identifies external training opportunities and providers for organization-wide training needs.
  • Implements agency-wide Diversity, Inclusion, and Equity (DEI) training and initiatives.
  • Serves as administrator for a learning management platform/system.

Succession Planning

  • Designs, develops, and implements a talent review process that is needed to identify succession and create an internal bench of top talent.
  • Conducts individual leadership, career, and talent assessments as needed.

General HR Duties

  • Serves as the lead on the staff Exit process, distributing exit surveys, performing exit interviews, and sending staff all exit materials and legally required.
  • Maintains a comprehensive knowledge of all human resources and payroll functions and strategies, including employee and labor relations, compensation, and benefits.
  • Assists with and maintains accurate records of employee incidents, disciplinary actions, and investigations.
  • Keeps abreast of trends in the Human Resources field through involvement in professional associations, seminars, web-trainings, and materials.
  • Other relevant duties as assigned.


  • Bachelor’s in Human Resources, Business or a related field required.
  • A minimum four (4) years of progressive Human Resources experience required.
  • PHR or SHRM-CP preferred.
  • Experience with HRIS systems including ADP Workforce Now required.
  • Experience with Windows and MS Excel/Word/PowerPoint required.
  • Excellent oral and written communication skills in English. Bi-lingual (Spanish) preferred.
  • Excellent attention to detail, strong project management skills, and ability to prioritize and manage multiple complex tasks while maintaining composure under demanding deadlines.

Additional Details:

Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package. The benefits package includes medical/dental/vision offerings, life insurance, flexible spending accounts, and a 403b plan. We value health and wellness too and as such staff can earn up to 27 annual leave days (17 in your first year), 12 sick days, and enjoy most federal holidays. Staff can also take advantage of an array of professional development opportunities.

Status: Full-Time, Exempt
Salary: Up to $60,000 annually
Schedule: Monday-Friday, 9 am-5 pm, with flexibility required for evening/weekend meetings & events

Application Method:

We are a passion-led, mission-driven organization – one that looks to continually enrich the lives of our diverse member community. If you would like to join our team, please submit your cover letter and resume to Recruitment@qchnyc.org.

Please Note: Applications submitted without a cover letter will NOT be considered.


Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Drug-Free Workplace.

Queens Community House
Support Queens Community House

Queens Community House provides individuals and families with the tools to enrich their lives and build healthy, inclusive communities.