Post date: 

May 29, 2019

Queens Community House (QCH) is seeking a qualified Post-Secondary Success Coach with a strong commitment to higher education to work in our College Access & Success Program (CASP). CASP supports students who may not be planning to further their post-high school education by encouraging them to enroll in a post-secondary pathway and assisting them with all aspects of the enrollment process; then upon high school graduation, working intensively to help them persist and succeed in college or trade school.

The ideal candidate will possess an extensive knowledge of the college admissions and financial aid processes as well as be detail oriented, a creative problem solver, plan carefully in order to ensure strategic use of time and resources and consistent with follow-through. They will carry a caseload of college and/or trade school-bound students and will be the primary person responsible for supporting students that are employed as Peer Leaders within the program


  • Assist with the supervision of 3 -5 student Peer Leaders to ensure contractual benchmarks are met.
  • Attend all professional development, Peer Leader training, and program development training meetings associated with the Peer Leader component of programming with Program Director.
  • Assist team with placing up to 56 high school graduates in a trade school and 40 at a CUNY Community College.
  • Carry a small caseload of up to 25 college and/or trade school-bound students.
  • Support students through semester to semester matriculation process by executing retention strategies to ensure students persist and meet academic success benchmarks to degree completion.
  • Provide mandatory weekly check-ins with active students on caseload to ensure successful completion of courses through in –person meetings and follow-up via phone/email communication.
  • Provide academic advising for students and accompany them to the relevant on-campus services as needed.
  • Administer Student Self-Assessment and Post-Secondary Readiness Feedback Tool to caseload twice per semester.
  • Conduct student outreach via phone, email, text, postal mail, social media, and home visits.
  • Provide information about and communicate resolutions to barriers impeding student enrollment, registration, and matriculation with Program Director.
  • Implement student re-entry strategies to ensure students re-entering degree programs are provided with what they need to do so successfully in consultation with Program Director.
  • Weekly usage of Salesforce and Google Docs to record and track students’ academic progress, risk factors, solutions, and benchmarks.
  • Create and support program branding using various social media platforms.
  • Provide program information sessions, workshops, and presentations at partner high schools and community events.
  • Support the planning, implementation, and evaluation of post-secondary events such as: College & Career Fairs, Decision Day, Alumni Panels, and College Success Seminars.
  • Provide employment related services and workshops such as job application assistance, mock interviews, and resume/cover letter creation.
  • Evaluate and advise participants using interviews, counseling sessions, interest, and aptitude assessment tests.
  • Assist with light administrative tasks such as filing and coordinating mailings.
  • Other duties and special projects as assigned.


  • Bachelor’s degree required; Master’s degree in Social Work, Counseling, or related field preferred.
  • Minimum of two (2) years of experience working with young adults in a college setting with a documented track-record of success.
  • Experience working with a culturally diverse population, particularly in traditionally under-served communities.
  • Must have experience facilitating group activities and workshops.
  • Demonstrated ability to plan and execute special events.
  • Demonstrated initiative, teamwork, creativity, flexibility and follow-through with strong organizational skills.
  • Practice time management and ethical conduct.
  • Ability to work in a team-oriented environment and multi-task.

Additional Details:

This position is available immediately.  Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package. The benefits package varies by position and may include medical/dental/vision offerings, life insurance, flexible spending accounts, generous time off and a 403b plan. We value health and wellness too and as such staff can earn annual leave days, sick days and enjoy most federal holidays. Staff can also take advantage of an array of professional development opportunities.

STATUS: Full Time, Non-Exempt

SALARY: $38 – 40,000 annually; excellent benefits package

SCHEDULE: Flexible schedule between sites, Monday through Friday (with occasional evening hours for school events, staff trainings, and meetings).


Application Method:

We are a passion-led, mission-driven organization – one that looks to continually enrich the lives of our diverse member community.  If you would like to join our team, please forward your cover letter and resume, with subject line “Post-Secondary Success Coach” to

Please Note: Applications submitted without a formal cover letter will not be considered.




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